1. Processing by Paddle
ContextPack is sold by Paddle, our authorized reseller and Merchant of Record. Cancellation and refund requests are processed by Paddle according to applicable law, the terms shown at checkout, and the policy in effect on the purchase date.
2. Mandatory rights
Nothing in this policy limits mandatory consumer rights. Time limits and conditions may vary by country. Consumers in Brazil, for example, may have an unconditional right to cancel within 7 days after delivery of digital content or services, as indicated by Paddle's global policy and applicable law.
3. Defective product
If a material technical defect prevents you from using the product, contact us so we can try to correct the problem. Where applicable, Paddle may issue a refund under consumer protection law.
4. How to request a refund
Use the “View receipt” or support link in your purchase confirmation email, or visit paddle.net and select the refund option. Have the email address used for the purchase and your transaction details ready.
5. Method and timing
When approved, refunds are normally returned to the original payment method. Processing time depends on Paddle, the payment method, and your financial institution.
6. Support
If you need help identifying a purchase or explaining a technical problem, email support@eleviumstudio.com. Do not send full card numbers or other sensitive financial information.