How to get help
Email support@eleviumstudio.com with a short description of the issue, the ContextPack version, and the browser version you are using. Do not include private page content or exported ContextPacks unless it is necessary and you are comfortable sharing it.
Common questions
A page could not be captured
Refresh the page and try again. Browser-internal pages, restricted documents, paywalls, and pages that block extension access cannot be extracted.
Where is my content stored?
ContextPack processes captured pages locally and stores its library and settings in your browser. The extension does not upload captured content to ContextPack servers.
Billing and refunds
For billing questions, include the email used at checkout and the transaction reference. Never send full payment card details. See the refund policy for eligibility and timing.
Response time
We aim to respond within two business days.